FAQ

Q: The product has missing or broken part when you receive?
A: Please let us know which is missing, we will arrange resend
Q: What can I do when purchase protection time is running out?
A: If your purchase protection time is running out but still have not receive the package, please contact us to extend it.
Q: The Product packaging?
A: We pack it with Bubble bag without original package. If you need it, please contact us to add some fee for box freight

About Shipment

Q:Do you have a certificate for your dental gel products?

A: Yes dear, Our products are: FDA/ BPA Free/ EN71-3/ Australian Standard Certificate......

Q:How long does it take for the parcel to be received after the parcel is shipped?

A: DHL/ UPS/ Aramex about 8-10days. Fedex about 3-5days. AliExpress Standard Shipping about 25-45days. China Post Ordinary Small Packet Plus about 45-60days.

Q: Do you have a factory?

A: Yes dear, We have the team in China, and we design and sell our own products. And we accept customized products, such as brand customization, personalization customization, product customization...

Q ; When can we receive the parcel?

E-packet: about 25days

Express: 8-10days

Fedex IP: 3-5days

AliExpress Standard Shipping: about 25dyas

China Post Ordinary Small Packet Plus: 45-60days



If you know more about the use and customization of products, you can always contact us and look forward to hearing from you. Thank you.

Service Time

Beijing: From 9:00 am to 18:00 pm
London: From 2:00 am to 11:00 pm
Moscow: From 4:00 pm to 13:00 pm
New York: From 21:00 pm to 6:00 am

Brand Story

Billbuff is a professional brand of Animal Figures Model in the world. We have our own factory and supply a large number of wholesales. And we have a professional development and design team in the world, with a number of product patents and copyrights. A comprehensive service team solves any customers’ problems. At the same time, the company provides exclusive sales channels for VIP customers, customized, designed, communicated and other VIP customer special services.