FAQs

1) What if the clothing item doesn't fit?

No problem! Simply email us at info@carolinasbeaches.store. Let us know what size you prefer and we will order you the correct size.  If you live within a 20 mile radius of Paula (the owner), she will meet you to get your package. The rest we will taken care of. The correct sized item will be shipped directly to you.

If you do not live near Washington, NC or Topsail, NC, not a problem! We will email you a return label so you mail the clothing items to us.

Customer satisfaction is our top priority!

 

2) Do you offer any discounts?

Yes! This is a perk of following us on social media. We will frequently post promo codes. Additionally, if you read through most product details, a promo code will be listed at the bottom of the listing.

Check out our Seashell Reward Program to learn how to earn shell points. These points are the best way to earn cash to use to purchase our products.

3) How do returns work?

Simply email us at info@carolinasbeaches.store. Let us know that you are unhappy and we will issue you a refund. If you live nearby, Paula (the owner) will meet you to get your package. 

If you do not live in Washington, NC or Topsail, NC, not a problem! We will email you a return label so you mail the clothing items to us at no cost to you.

 

4) Are there hidden fees or costs?

Absolutely not! Each product's price is listed clearly on the item's description site. The estimated shipping cost is listed as well. County and state taxes are shown on the checkout screen.

There are no additional fees.

 

5) I have questions, what is the best way to reach support?

We have several methods of communication that are available to customers. We have the chat feature available on every page; feel free to message us through social media; email us at info@carolinasbeaches.store; call or text at 252-944-9413 

6) Why do you ask for my email and phone number?

As outlined in the Privacy Policy, the purpose of obtaining your email and phone number is to provide products to you, to process your payment information, arrange for shipping, to provide you with invoices and/or order confirmations, to communicate with you, and to provide you with information or advertising relating to our products or services.


7) How can I follow Carolina's Beaches on social media?

Please follow us on Facebook, Twitter, Instagram, Pinterest, Tumblr, LinkedIn, and Alignable.